Shipping & Delivery:
- Currently all shipping is done using UPS. (Current available methods can be seen during the checkout process. If special shipping arrangements need to be made, please add a note to the order or contact customer service.
Returns & Replacements:
- For returns, replacements or warranty claims send email to: firstname.lastname@example.org. Please include order/invoice number, name, phone number in which you can be reached, email address and issue with product. Our customer service department will contact you within 24 hours.
- Please send all warranty items using a traceable shipping method as raygear Inc. is not responsible for lost or damaged packages.
Returns should be sent to:
- raygear® inc.
Customer Service Dept.
2643 Gulf To Bay Blvd. Suite 1560-430
Clearwater, FL 33759
Payment, Pricing & Promotions:
- Online purchases are handled by credit card. For purchase orders and large quantity discounts please contact Customer Service by phone or email. raygear Inc. reserves the right to change all pricing and promotions at anytime.
- You can view your orders by logging into your account using the "log in" link in the upper right corner of every web page.
Updating Account Information:
- Should you need to update your account information, please log in into your account using the "log in" link in the upper right corner of every web page.